1) Do Hartmann’s Old World Sausage products contain any additives?
No. Hartmann’s Old World Sausage uses only real ingredients, with names you can pronounce. You won’t find any additives, fillers, or MSG in any of our products.
2) Are Hartmann’s Old World Sausage products mass produced?
No. We believe in making everything handmade, in small batches. This process ensures that each of our customers receives a product of the highest quality. With that said, we do utilize some of the best available technology in our production process. We use a natural hardwood smoker with a microprocessor, which gives us complete control over the smoked flavors found in our meats. We also use a portion control system and a vacuum packer. Blending a traditional process with several key pieces of technology allows us to offer customers an old world taste with modern precision.
3) Are any of your products pre-cooked?
Yes, for your convenience all of our sausages are shipped to you pre-cooked. Simply brown and heat your Hartmann’s product through, and viola, it’s ready to be served!
4) How long do your products keep in the refrigerator or freezer?
For your convenience all of our products come with a use by date on their label. This date applies only if the product has not been opened. If products have been opened, they are good for approximately five days in the refrigerator. Unopened products can last as long as six months in the freezer. However, please keep in mind that we have several products that we don’t recommend freezing. Steer clear of freezing hams, cold cuts, or Canadian bacon. Freezing the aforementioned meats can seriously impair their quality and texture.
5) How long will it take to receive my order?
We employ several shipping services, which allows us to ship your order within days. You can generally expect your order to arrive within 3 days of ordering. However, we do have several products that are made to order. These products may take longer to ship. If this is ever the case, you will be contacted as soon as possible.
6) How do your ship your products?
The majority of our products are shipped via DHL Worldwide Express. However, we occasionally employ additional shipping services, a practice that allows us to get your order to you as soon as possible. Each product is vacuum packed and placed in a reusable, biodegradable, corrugated box with an insulated liner. Frozen gel packs are then inserted to maintain an ideal temperature.
7) My order took longer than expected to arrive, is it still safe to eat?
All of our products are carefully packaged and can endure approximately 48 hours without refrigeration. If you receive your order after this point, and aren’t 100 percent confident it’s safe to consume, contact us immediately at 1-800-373-6476.
8) Holiday delivery & cut off dates
When it comes to Holidays orders, we always say the earlier the better. With that said, each holiday has different restrictions. Please check our “What’s New” section to check any deadlines applying to upcoming holidays.
9) How do I make a return?
We want you to enjoy our products as much as we do, that’s why we guarantee satisfaction. If there is ever a problem with the quality of a product it will be replaced or refunded. Simply call us at 1-800-373-6476.
10) Can I cancel or modify my order once it’s been submitted?
Yes. Your order can be cancelled or modified until the time of shipping. Simply call us at 1-800-373-6476 if you’d like to adjust your order.
11) Are all of your products available online?
Unfortunately, we’re not currently able to offer all of our products online. For more product information, view the “
Also Available” section of this website or call us anytime at 1-800-373-6476. You’re also welcome to contact us by e-mailing our
.
12) Do you offer wholesale pricing?
Yes, we do offer wholesale pricing and distribution. For more information, please contact us at 1-800-373-6476 or e-mail our
.